Privacy Policy

Regista Football Limited ("Regista Football", "we", "us") is the controller of the personal information described here. We are registered in England and Wales, company number 16220214, with our registered office at 124 City Road, London, EC1V 2NX. For anything about your information, email info@registafootball.com.

When you buy from our shop, you pay on Stripe's secure checkout. Stripe passes us your name, email address, phone number and delivery address, what you bought (product, size and quantity) and the amounts paid, including delivery and any tax. We never receive your full card details.

When you ask for a quote, we collect your name, email address, phone number if you give it, your organisation and its type, the footballs, size, quantity and branding you want, delivery details, country, the date you need them by and any notes. We create a customer record and a draft quote for you in Stripe, which we use to price your order, send the quote and collect payment. We keep a record of each stage of your request, such as when we reviewed it, sent a quote and received payment.

When you contact us, we collect your name, email address, subject and message. When you join our newsletter, we keep your email address, when you subscribed and from which part of the site, and the date you unsubscribe if you do.

We email people at clubs, schools, academies and other organisations who may have a professional interest in our footballs. We hold their name, work email address, organisation and job title. These details come from the organisation's own public website, from business contact directories such as Hunter.io, or from people we have met. If you are one of these contacts, this policy is our notice to you, and every email we send includes a one-click unsubscribe.

We record whether each email we send was delivered, bounced or reported as spam, so that we stop emailing addresses that do not work or do not want to hear from us.

Website analytics happens only if you accept it; our Cookie Policy explains what we record. If you have accepted analytics and then send a quote request or place an order, we also record with it the broad source of your visit (for example Google, Instagram or email), the first page you visited, and whether you arrived from a paid advert. If you have not accepted analytics, we record none of this and your request or order is counted with its source unknown.

We count taps on our links to social media without cookies, using a daily pseudonymous key derived from connection information. We cannot tell who tapped. Our hosting provider keeps short-lived technical logs of requests to the site, which include IP addresses, so the site can run and be protected from misuse.

We take payment, prepare and deliver your order, handle returns and refunds, and send order emails because it is necessary for our contract with you. We answer quote requests and messages and prepare quotes and invoices as steps you asked us to take before a contract, and then under the contract; when you ask on behalf of an organisation, we rely on our legitimate interest in responding to it. We keep accounting and tax records because the law requires it.

We send the newsletter with your consent. We email business contacts about our footballs on the basis of our legitimate interest in telling organisations that may need footballs about our products; you can object at any time and we will stop.

We run website analytics, and link a consented visit to a quote request or order to learn which pages and channels lead to enquiries and sales, with your consent.

We produce totals of orders, quote requests, quotes and payments for our own reporting tools, on the basis of our legitimate interest in understanding how the business performs. These reports contain no names, contact details, order or invoice numbers or visitor identifiers, and small groups are hidden so individual customers cannot be picked out. We also use information to keep the website secure, prevent fraud and deal with legal claims, as our legitimate interests. We do not make decisions about you by automated means alone.

We use these providers to run the business. They act on our instructions and may only use your information to provide their service to us: Stripe (shop checkout, quotes, invoices and payments), Supabase (our database), Vercel (website hosting), Resend (sending our emails), Google Workspace (our business email) and DPD (delivering your order, with the details needed to deliver it).

We may also share information with our professional advisers, or with authorities when the law requires it. We do not sell personal information and we do not share it with advertisers.

Some of our providers process information outside the UK, including in the European Economic Area and the United States. When they do, the transfer is protected by UK adequacy regulations (including the UK extension to the EU-US Data Privacy Framework where the provider is certified) or by the UK International Data Transfer Agreement or Addendum.

Orders, paid invoices and related emails: six years from the end of the financial year they relate to, as accounting rules require. Quote requests that do not become orders, and contact messages: two years after our last contact with you.

Newsletter: while you are subscribed. If you unsubscribe, we keep your email address and the date on a suppression list so we never email you again. Business contacts: until you object or the contact is no longer relevant, reviewed every two years; if you object, we keep your address on a suppression list so we do not contact you again.

Analytics page views: about 90 days. Source details attached to an order or quote request are kept for as long as that record. Technical logs: short periods set by our hosting provider.

You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it, or send it to you or another organisation in a portable format. You can object to any use based on legitimate interests, and you can always object to direct marketing, in which case we will stop. Where we rely on consent, you can withdraw it at any time; this does not affect what we did before.

Email info@registafootball.com to use any of these rights. We will reply within one month. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Our website is not aimed at children, and quote requests for clubs and schools should come from an adult. We do not knowingly collect information about children.

We will update this page when what we collect or how we use it changes, and show the date of the latest version at the top.